Knowme Faraway™ FAQ

 

Artwork & Stuff by Naomi Song Bear
Seriously, Alice? and MineBear Cloud ©2017 MineBear.
All other work on this site ©2017 Knowme Faraway, unless otherwise noted. Do not use any images on this website without permission.

More FAQs will be added soon! 🙂

Where is the store based?

Knowme Faraway is based in Portland, Oregon. All original artwork and some prints are shipped directly from Portland, Oregon. Some items are shipped from the print location in California.

What is the return, refund, and exchange policy?

If you’re not happy with an item, send an email to shop@knowmefaraway.com.

Refunds, returns, and exchanges can only occur once the item is returned back with a store issued Return Merchandise Authorization form.

Do you accept orders placed outside of the United States?

Yes. For all international deliveries, orders going to destinations outside the United States may incur duty/custom charges upon arrival at destination which the buyer will be responsible for.

If, for any reason, shipment of a purchased item is not possible, the buyer will be notified as soon as possible and will be given a full refund for the item(s) purchased.

How long will it take to receive my order?

You have several options to choose from for shipping times when you check out. They can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

Please allow additional shipping time on certain items. For example, Custom Graphite Portraits need to be produced first. 

Once your order is processed and fulfilled you will receive a notification with shipping information, if applicable. Depending on the circumstances and inventory levels, it may take longer than usual. 

What if something is wrong with my order?

If you have a problem with an order from this store, please contact shop@knowmefaraway.com.

Can I order over the phone or email?

Nope.

Is the art framed?

All art, posters, prints, works on paper, etc., are unframed unless otherwise noted in the item description.

It is recommended that buyers use archival framing materials and techniques to frame artwork. Archival framing insures that the artwork will not yellow over time. If storing artwork unframed, do not use newsprint or any acid-containing paper/board around the art for more than a few days. Although keeping the art from touching the glass or plexiglass (and floating it away from the frame edges) is not necessary for archival framing, it is preferred by some artists/viewers and may lend to the overall visual appeal of the framed art.

What are monoprints and monotypes?

Monoprints and monotypes are both a unique print that cannot be reproduced again exactly as it is in the first print. Multiple impressions can be made, but none of the prints in the series are alike.
The difference between the two, is that a monoprint has a reprintable element, such as a mark or a permanent matrix (the border/edge of the imagery) that would print the same with each impression; while a monotype does not have anything permanent that is repeatable exactly the same way.

For a quick explanation, visit the links:
http://en.wikipedia.org/wiki/Monoprinting
http://en.wikipedia.org/wiki/Monotyping

What is a "ghost" print?

I love ghost prints! A ghost print is an impression made after the first. For example, when ink is transferred from one surface to another, it’s a print. A second impression on a new piece of paper (or whatever you’re printing on) without re-inking the plate/block/screen/, would produce a duller/faded image (a ghost). One ghost print might not be much different than the initial print, but a second, third, and so on would gradually leave a fainter ghost.